A renowned manufacturer feared that counterfeit or grey market products were becoming available through both online and physical sales locations. Unverified products bearing their branding risked not only lost revenue but also long-term reputational harm. As they needed to preserve valuable relationships with legitimate partners and did not wish to be firing accusations at all, they needed a covert, focused solution that would quietly get to the root of the issue without creating noise.
Identifying the leak
The client approached a member of IMSL’s investigative team who trained as a certified expert in respect of genuine/counterfeit products for the supplier.
Using a blend of targeted online research and selective fieldwork, potential sources of unauthorised sales and suspected diversion were discreetly mapped. Digital footprints were analysed, relationships uncovered, and purchasing patterns reviewed, all without alerting those under observation.
Test purchases were made where appropriate, and products were reviewed against known benchmarks. Any findings were captured to evidential standards, ensuring they could support future decisions, whether commercial or legal. Where on-site visits were necessary, the same careful balance of discretion and compliance was maintained.
Reporting the findings
The reports clearly identified the tasking, activity and outcome with evidence of wrongdoing clearly displayed.
Rather than casting a wide net of blame, the resulting intelligence enabled the client to focus only on areas of genuine concern. Clear evidence supported a range of potential responses, from informal resolution and contract revision to disengagement or referral to relevant authorities.
Impact of the investigation
The investigation provided a clear, private path to action. In most instances, the presentation of findings was enough to secure cooperation, avoiding formal disputes while tightening control of supply lines. The work also laid the foundation for an ongoing program of discreet oversight, giving the client a sustainable and proactive edge in managing risk.
Conclusion
This quiet but effective approach has since supported wider product audits and compliance reviews, often in collaboration with legal and operational teams. By remaining below the radar, the client was able to act with confidence – strengthening their brand, protecting their partners, and reclaiming control of their supply chain.
